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Lashé Luxe by N&U
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Lashé Luxe by N&U

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Terms and Conditions

Effective Date: November 2025

Brand: Lashé Luxe by N&U

Website: https://lasheluxe.co.uk

Contact: info@lasheluxe.co.uk

1. Introduction

These Terms and Conditions govern your use of the Lashé Luxe by N&U website and any purchases made through it. By accessing or purchasing from our site, you agree to be bound by these terms.

2. Products and Orders

We aim to display all product information accurately, including prices, images, and descriptions. However, slight variations in packaging or colour may occur.

All orders are subject to availability and confirmation of payment. We reserve the right to refuse or cancel orders at our discretion.

3. Payments

All prices are listed in GBP (£) and include applicable taxes. Payments are processed securely through our trusted payment providers. We do not store any card details on our servers.

4. Shipping and Delivery

We aim to dispatch all orders within 1–3 business days.

Delivery times may vary depending on your location and courier services. We are not responsible for delays caused by third-party carriers.

5. Returns and Refunds

For hygiene reasons, Lashé Luxe serums and beauty products cannot be returned once opened.

Unopened and unused items may be returned within 14 days of delivery for a refund or exchange.

Please contact info@lasheluxe.co.uk before returning any item.

6. Intellectual Property

All product designs, logos, brand names, and content on this site are owned by N&U Cosmetics Ltd UK.

They may not be reproduced, distributed, or used without written permission.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

Users are responsible for patch-testing products before full application.

8. Privacy

Your data is handled in accordance with our Privacy Policy. We do not sell or share personal information with third parties except as necessary to process your orders.

9. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a new effective date.

10. Contact Us

If you have any questions, please contact us at:

📧 info@lasheluxe.co.uk

Return and Refund Policy

Effective Date: November 2025

Brand: Lashé Luxe by N&U

Website: https://lasheluxe.co.uk

Contact: info@lasheluxe.co.uk

1. Overview

At Lashé Luxe by N&U, we take pride in providing premium beauty products formulated and tested to the highest standards. Your satisfaction is very important to us.

Please read our Returns & Refunds Policy carefully to understand your rights and obligations.

2. Eligibility for Returns

Due to the nature of cosmetic and personal care products, we can only accept returns on unopened, unused, and sealed items within 7 days of delivery.

To be eligible for a return:

  • The product must be in its original packaging and condition.
  • Proof of purchase (order confirmation or receipt) is required.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used serums or beauty products.
  • Products not purchased directly from our website or authorised retailers.
  • Items damaged after delivery due to misuse or negligence.

4. Refund Process

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 working days to your original payment method.
  • Shipping fees (if applicable) are non-refundable.

5. Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at info@lasheluxe.co.uk with clear photos of the product and packaging.

We will offer a replacement or refund after verification.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us with your order details.

7. Late or Missing Refunds

If you haven’t received a refund after 10 working days, first check with your bank or card provider.

If you’ve done this and still haven’t received your refund, please contact us directly.

8. Contact Us

📧 Email: info@lasheluxe.co.uk


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Luxury Redefined, Crafted with Care by N&U

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